Frequently Asked Questions
Why isn't my heat pump blowing as hard as it used to ?
In most cases your heat pump is probably very dirty and therefore the air-flow can become restricted. Once the barrel fan has been properly cleaned, the air flow should increase significantl and in severe cases - double.
Why does my heat pump rattle when I turn it on ?
Usually this is due to the blower fan (drum) being out of balance. A buildup of contaminants on a drum will cause this over time. A servicing by one of our qualified technicians will solve this problem.
Why does my heat pump smell when I turn it on ?
A smelly heat pump is a dirty one. A really bad odour can be caused by bacteria or fungi growing in the condensate tray and drain. This will need to be cleaned and flushed with an antibacterial wash. Our team can give your unit a thorough cleaning and sanitizing which should do the trick.
Why does our power consumption seem to be getting higher ? I thought heat pumps were supposed to be more efficient.
Short answer is they are, but like any piece of equipment, heat pumps require care and maintenance.
I hear heat pumps are making people sick, is this true?
Heat Pumps are great as a cost effective heating alternative for your home, however you must also be aware of the potential for mould growth and buildup. Anytime that you combine heat, moisture and darkness - you have the potential for mould growth.
How often should I clean my heat pump?
As a minimum, it is recommended that you have your heat pump cleaned at least once a year.
I heard that all you need is to do is to clean your filters regularly. Is that true?
While it is good to clean the filters every 2-3 months, they only capture the larger particles in the air. Other airborne allergens can accumulate in the unit which can spread thoughout the house when in use.
After the cooling cycle excess moisture can build up in the condensate tray and the combination of moisture heat and darkness are the perfect conditions for mold growth.
We will be uploading pics and videos soon showing whats really in your heat pump.