Privacy Policy - Hanson's Clean Air Home Ltd.
At Hanson’s Clean Air Home Ltd. (“we,” “our,” or “us”), we are committed to protecting the
privacy of our customers and website visitors. This Privacy Policy explains how we collect, use,
store, and protect your personal information.
Information We Collect
We may collect the following information when you use our website, request a quote, or access
our services:
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Personal details: name, address, phone number, email address.
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Service details: information about requested or completed services (e.g., heat pump
installation, duct cleaning, insulation) -
Government rebate program eligibility details: information required to determine if you qualify for any relevant government rebate opportunities
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Payment details: billing details, invoices and transaction records.
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How We Use Your Information
We collect and use your personal information for the following purposes:​
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To respond to inquiries and provide quotes
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To create customer profiles and schedule jobs
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To send estimates, invoices and service related communications
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To process and record payments
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To assist with rebate incentive programs
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To comply with financial, legal and regulatory obligations
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To provide internal marketing communications such as service updates or promotions, with your consent to opt out any time.
Data Sharing
We do not sell or rent your personal information to any third parties. We may share information only in the following instances:
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With Efficiency Nova Scotia or other rebate program administrators when required for program participation. Any information that is to be provided will be explicitly communicated to you prior to the information being shared.
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In the rare event that a subcontractor is engaged for specialized services necessary to complete a job, basic information such as name, address, contact information and job details may be provided.
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To comply with legal or regulatory requirements.
Data Storage and Security
Customer and payment data is stored in secure, cloud-based systems with encrypted backups. Access to customer data is restricted to relevant employees only. We use passwords, firewalls, antivirus and other security measures to protect your data, although no method is 100% secure.
Consent
By submitting your information through our website forms, service requests, social media outreach platforms, email, or by consenting verbally over the phone, you agree to the collection and use of your information as outlined in this Privacy Policy.
Retention of Information
We retain customer and payment records only as long as necessary to provide services and comply with program, financial, legal and regulatory requirements.
Your Rights
You have the right to:
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Access and update your personal information​
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Request deletion of your information
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Withdraw marketing consent or opt out of communications
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Object to data processing in certain cases
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To exercise these rights, contact us at:
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Email: info@cleanairatlantic.ca
Phone: 902-562-1031
Address: 453 Portsway Avenue, Edwardsville Nova Scotia, B2A3Y8
Updates to this Policy
We may update this policy periodically. To most recent version will always be available for viewing on our website at www.cleanairatlantic.ca.
Legal Compliances
Hanson’s Clean Air Home Ltd. complies with the Personal Information Protection and Electronic
Documents Act (PIPEDA) and other applicable Canadian privacy laws in the collection, use, and
protection of personal information.